Find out what Chatbots are and how they can help
modern businesses take a customer's experience to the next level.
Chatbots, as the name suggests, are computer programs built to simulate human conversations whether that is on a website, a messaging app, or a virtual assistant.
With today’s customers expecting immediacy and personalization in their interactions with brands, the addition of chatbots as a communication channel has become critical to business growth.
In its simplest form, chatbots can be programmed to answer specific, frequently asked questions, offering an easy way to engage with visitors.
On the other hand, Artificial Intelligence (AI) - powered chatbots can learn from user behavior and previous agent interactions to predict future visitor behavior and offer relevant information.
Using chatbots can help automate interactions and offer instant accessibility across sales, marketing, and customer service functions.