What Is A Chat Bot?
Find out what Chatbots are and how they can help modern businesses take a customer's experience to the next level.
- Chatbots, as the name suggests, are computer programs built to simulate human conversations whether that is on a website, a messaging app, or a virtual assistant.
- With today’s customers expecting immediacy and personalization in their interactions with brands, the addition of chatbots as a communication channel has become critical to business growth.
- In its simplest form, chatbots can be programmed to answer specific, frequently asked questions, offering an easy way to engage with visitors.
- On the other hand, Artificial Intelligence (AI) - powered chatbots can learn from user behavior and previous agent interactions to predict future visitor behavior and offer relevant information.
- Using chatbots can help automate interactions and offer instant accessibility across sales, marketing, and customer service functions.
